Refund Policy
At Meta Tech Studioz, we are committed to delivering high-quality web development services, with client satisfaction as our top priority. If you are not completely satisfied with our services, we’re here to assist you.
General Refund Terms
~ Eligibility for Refunds: Refunds are available only for specific services under certain conditions. Services that have already been completed and approved by the client are not eligible for refunds.
~ Timeframe: Refund requests must be submitted within 10 days of the payment date. Refunds requested after this period will not be considered.
~ Communication: All refund requests must be submitted in writing to info@metatechStudioz.com with a detailed explanation of the reason for the request.
Refund Conditions
~ Initial Consultation Fees: Fees paid for initial consultations are non-refundable.
~ Project Deposits: Deposits made to begin a project are generally non-refundable, as they secure your booking in our schedule and cover initial project planning and administrative costs.
~ Custom Development Projects: Refunds for custom development projects are considered on a case-by-case basis. If work has already commenced, refunds will be prorated based on the amount of work completed.
~ Subscription Services: For subscription-based services, refunds will be issued only for unused full months. No partial month refunds will be granted.
~ Maintenance Packages: Refunds for maintenance packages will be prorated based on the number of months remaining, minus any work already completed.
Non-Refundable Services
~ Completed Work: Once a project phase or milestone is completed and approved by the client, refunds will not be issued for that portion of the work.
~ Third-Party Services: Any third-party services, such as hosting, domain registration, or software licenses purchased on behalf of the client, are non-refundable.
~ Emergency Services: Fees for emergency or rush services are non-refundable due to the immediate allocation of resources.
Refund Conditions
~ Request Submission: Clients must submit a refund request to info@metatechStudioz.com with a clear and detailed explanation of the reason for the request.
~ Review: Refund requests will be reviewed within 5 business days. Additional information or clarification may be required during this process.
~ Approval or Denial: Clients will be notified of the approval or denial of the refund request upon completion of the review.
~ Issuance: Approved refunds will be processed within 15 business days and will be issued using the original method of payment unless otherwise agreed upon
Dispute Resolution
If a dispute arises regarding our services or this refund policy, clients are encouraged to contact us directly to resolve the matter. If a resolution cannot be reached, disputes may be addressed through mediation or arbitration, as agreed upon by both parties.
Policy Changes
Meta Tech Studioz reserves the right to update or modify this refund policy at any time. Any changes will be posted on our website and will take effect immediately.
Contact Us
In case of a refund, all design rights will revert to Meta Tech Studioz. You will no longer be allowed to use any version of the design provided by the company.
